The world is changing rapidly -- just a couple years ago, call center jobs were routinely outsourced to India and the Philippines. Now, falling wages in the U.S., rising wages in Asia, and customer satisfaction means that some call centers are returning home to the U.S.
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ReplyDeleteNice post! Call center outsourcing is particularly important for companies with overseas operations and a huge customer base. Keep posting.
ReplyDeleteOutsource Call Center